Shipping policy

The only refund will be issued if the customer receives the wrong merchandise, compared to what they ordered. The customer must return the order, and we will send the correct one and pay the shipping costs. When we receive the wrong package, we will send the correct one. If we do not have the product, we will offer a credit for the value of the product you chose or a refund will be issued through your original payment method. If you choose a credit, it can be redeemed at any time within 3 months of receiving your credit. If you do not use it, it will be canceled. The customer must ensure that the product selection is correct. Once the order is submitted, it is important to verify the size, color, and material before completing the final order. If the customer receives their package and regrets having chosen the product due to its size, material, or color, there will be no refund or refund. Sale Items: Sale jewelry cannot be returned or refunded. We will ensure that the merchandise is shipped in optimal condition; however, we are not responsible for handling the delivery process. The customer is responsible for all shipping costs. Once the customer makes their final purchase, there will be no refunds if the order is placed more than 24 hours after purchase. Earrings do not qualify for our return policy or credits due to health guidelines. Shipping Charges Shipping charges are based on the order total after applying all promotions or discounts (if applicable). Depending on your state and/or zip code, additional taxes may apply to shipping rates. What are the shipping details? United States and Puerto Rico The customer is responsible for shipping costs based on their selection. Orders are processed Monday through Friday, excluding holidays. Please allow 1 to 10 business days for processing. Once your order is packaged and ready to ship, you will receive a shipping confirmation email with tracking details. We are not responsible for stolen, lost, or damaged packages. INCORRECT SHIPPING ADDRESS The customer is responsible for providing the correct shipping address. Otherwise, if the customer provides an incorrect shipping address, please contact us immediately so we can correct it before processing the order. If the order was sent to an incorrect address due to the customer's negligence, BIGALI is not responsible. The customer must take the necessary steps to locate their order. If the package is sent back to our offices, it can be sent again to the correct address; however, the customer must pay for the shipping costs. Lost, Stolen, or Damaged Merchandise Carrier Responsibility: We are not responsible for lost, stolen, or damaged packages. Once the package has been shipped, the responsibility lies with the carrier. Customer Response: If your package is lost, stolen, or damaged, please contact the carrier directly to file a claim. Contact Information If you have any questions or concerns about our return policy, please contact our customer service department at shopbigali@gmail.com