Contact our team:

shopbigali@gmail.com

Office Hours

Monday- Saturday

9:00 AM- 5:00 PM AST

Consejos para el cuidado

• Las joyas de BIGALI están elaboradas en Stainless Steel y 14k gold Plated.
  
• Evite el contacto con agua, alcohol, sudor, lociones y perfumes, ya que pueden empañar las joyas.
  
• Cuando no use sus joyas, guárdalas en su joyero o en una bolsa de tela para evitar daños.
  
• De vez en cuando puede limpiarlas con el paño que BIGALI les obsequia en su compra final.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date.

Cancellations

Any order cancellation must be made within 24 hours of placing the order to avoid additional fees or charges. If more than 24 hours have passed, you will not be able to cancel your order.

Sales Tax

Local taxes, if applicable, will be added to your order.

Online Privacy Policy Only

This online policy applies only to information collected through our website and not to information collected offline.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.

When placing an order or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or credit card information.

What do we do with your information?

The information is used to enhance the visitor's experience while using the website by displaying personalized content and, possibly, advertising.

Communication by email.

We may send you emails to inform you about news about our services or offers.

Email addresses and personal customer information will not be sold, rented, or leased to third parties.

We use your information to offer you personalized content, offers, and advertisements tailored to your interests.

Your personal information will only be used to process your orders, deliver products, and manage your account.

We use your information to provide customer service and respond to your inquiries.

With your consent, we use your email address to send you promotional materials and updates about our products and services.

Opting out of communications
If you have subscribed to any of our services, you can unsubscribe at any time.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website.

(Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers' systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better experiences.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies through your browser settings. Like most websites, if you disable cookies, some of our services may not function properly.

What do we use your information for?

To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason. WE USE your information to deliver the purchased product or requested service.

To administer a contest, promotion, survey, or other site feature. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you choose to subscribe to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

The only refund will be issued if the customer receives the wrong merchandise, compared to what they ordered. The customer must return the order, and we will send the correct one and pay the shipping costs. When we receive the wrong package, we will send the correct one. If we do not have the product, we will offer a credit for the value of the product you chose or a refund will be issued through your original payment method.

If you choose a credit, it can be redeemed at any time within 3 months of receiving your credit. If you do not use it, it will be canceled.

The customer must ensure that the product selection is correct. Once the order is submitted, it is important to verify the size, color, and material before completing the final order. If the customer receives their package and regrets having chosen the product due to its size, material, or color, there will be no refund or refund.

Sale Items: Sale jewelry cannot be returned or refunded.

We will ensure that the merchandise is shipped in optimal condition; however, we are not responsible for handling the delivery process.

The customer is responsible for all shipping costs.

Once the customer makes their final purchase, there will be no refunds if the order is placed more than 24 hours after purchase.

Earrings do not qualify for our return policy or credits due to health guidelines.

Shipping Charges

Shipping charges are based on the order total after applying all promotions or discounts (if applicable). Depending on your state and/or zip code, additional taxes may apply to shipping rates.

What are the shipping details?

United States and Puerto Rico

The customer is responsible for shipping costs based on their selection. Orders are processed Monday through Friday, excluding holidays. Please allow 1 to 10 business days for processing. Once your order is packaged and ready to ship, you will receive a shipping confirmation email with tracking details.

We are not responsible for stolen, lost, or damaged packages.

INCORRECT SHIPPING ADDRESS

The customer is responsible for providing the correct shipping address. Otherwise, if the customer provides an incorrect shipping address, please contact us immediately so we can correct it before processing the order. If the order was sent to an incorrect address due to the customer's negligence, BIGALI is not responsible. The customer must take the necessary steps to locate their order. If the package is sent back to our offices, it can be sent again to the correct address; however, the customer must pay for the shipping costs.

Lost, Stolen, or Damaged Merchandise
Carrier Responsibility: We are not responsible for lost, stolen, or damaged packages. Once the package has been shipped, the responsibility lies with the carrier. Customer Response: If your package is lost, stolen, or damaged, please contact the carrier directly to file a claim.

Contact Information
If you have any questions or concerns about our return policy, please contact our customer service department at

shopbigali@gmail.com